Top 5 Posts for 2009

As 2009 nears its close, I thought it might be useful to recap the top five posts from PrimoroBlog. I have enjoyed getting Primoro, Inc. and the PrimoroBlog up and running this year. I look forward to continuing this blog and providing medical providers useful information and insight to better medical practice management.

Review of the various analytics reports presents valuable information about which topics are of most interested to you. As such, stay connected in 2010 for more detail on the most popular topics. Without further ado, here are the top five!

1. Empowering Others to Act - This blog touched on one the aspects of leadership excellence. Leaders set the agenda and provide the circumstances by which others take ownership of their tasks.
2. Practice Performance Surveys - Practice Performance Surveys are the single best way to learn how your practice performs and is viewed by your customer. This topic always rates high on the interest scale. Most practices are truly interested in providing good service, but simply may not know how to get started. Also, some third party payers require performance surveys to established reimbursements.
3. First Impressions - This blog also discusses Practice Performance Surveys. I wrote this blog in response to an example of poor customer service I received. Business owners, doctors included, should realize that referrals come many sources. These sources include: patients, staff, delivery people, drug reps, etc. A bad first impression is hard to overcome.
4. Connect Questions - Medical providers are very interested in taking advantage of Web 2.0 capabilities. Primoro, Inc. offers medical practices CONNECT, a patient communication tool that utilizes social networking sites as a distribution method of the practice's message. Using social network sites can be confusing and misunderstood. Using CONNECT and other Web 2.0 technologies maximizes your marketing and advertising budget, requires much less personal time than you might think, provides timely patient communication and produces improved bottom line results.
5. Medical Practice Patient Flow Improvement - The title speaks for itself. Improving patient flow provides greater patient satisfaction, happier staff, and better bottom line results. If you think about it, patients want to get in and get out in a timely manner, and, your staff wants to finish on time each day. Taking steps to improve your flow helps you achieve these goals and produces improved financial results from increased revenues and by reducing per patient fixed overhead costs.

That's it for the top five. Thank you for spending a bit of your time with PrimoroBlog. From all of us at Primoro, Inc., have a very Happy (and safe) New Year!