Experience has shown me that most office staff members are uneasy when a business consultant is working at their practice. They may fear that the consultant may find something that is not being processes correctly, fearful of losing their job, or, at the very least, is going to create additional work to be done. Well, nothing could be further from the truth!
It is fact that consultants do review current business processes and make recommendations for improvement. It is also a fact that most of these recommendations result in better efficiency and an office that runs more smoothly and on time.
My consulting practice works in many areas of medical practice management, but specializes in office flow and efficiency. This aspect of practice management affords benefits for physicians, staff, and patients.
- Physicians benefit from improved patient flow that very often results in more patients being served in the same time period. That means more revenue for the practice.
- Staff personnel benefit by having an office that finishes on time at the end of the day. They also benefit from having an advocate for their issues.
- Patients benefit by not having extended "wait time" in the reception area. Most patients appreciate the "get in/get out" when comes to seeing their doctor.
Lastly, the best value a good consultant brings is the visibility of the best operations of the best practices in the area. Having someone to advise you on how to better compete, provide better customer service, train and develop your personnel, provide the support for tasks your staff does not have time for, are all good reasons not to be hesitant when a consultant calls on your office.
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