My last blog asked a simple question, "Do you use a business consultant?" Since then, I compiled a list of items I routinely work on with practices. I am sure other consultants can add or take away from the list, but you can see there are many things consultants can help you with.
- Business Planning
- Strategic Planning
- Overall financial performance
- Understanding revenues sources
- Physician collections
- Hourly collection rates, and their influences
- Mid-level provider collection rates
- Ancillary resources collection rates
- Key metrics to your practice's financial health
- Budgeting
- Account receivables management
- Check-in processes
- Back office processes
- Check out processes
- Patient flow and efficiency
- Telephone skills
- Patient Scheduling
- Staff management
- Patient/physician interaction
- Patient/staff interaction\
- Super bill management
- Cash management
- Insurance co-pays
- Job descriptions
- Employee work performance reviews
- Handling discipline issues
- Staff surveys
- Quality improvement
- Internal marketing
- External marketing
- Physician referral processes
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